Soft Skills Workshops
WORKSHOPS FOR PERSONAL AND PROFESSIONAL DEVELOPMENT
THE ULTIMATE GOAL FOR MOST PEOPLE IS TO BECOME SUCCESSFUL
While everyone wants to become more successful in personal, professional and social life, most people do not understand the basics of success. Success is all about two things happening simultaneously. Getting a chance, an opportunity to do something and then performing when the opportunity comes along.
As opposed to hard skills, which represent education and technical knowledge, soft skills are the people skills. In today’s world in order to be successful, soft skills are essential as no matter what you do it involves dealing with people.
Companies spend a lot of time, energy and resources to build a powerful brand through a strong product chain and supporting technology and operations. A key aspect differentiating the good from the best is the knowledge and application of soft skills by its employees. Coupled with the hard skills (knowledge about their job, education etc.), these skills can help the staff to refresh the organization processes, enhance productivity and create customer delight experiences. This program is of immense value to new managers by enhancing productivity and quality.
- We offer core and auxiliary training modules.
- Our modules are designed with an ultimate aim – to enhance your productivity and improve the quality of your life along with those around you.
- Based on the TNA(Training Need Analysis) document, the program can be customized by putting together various modules in the time available.
- We also offer a follow up session to audit training effectiveness, if need be.
We work with you to:
- Improve and enhance your employee image
- Increase inter-personal relationship between employees and clients
- Enhance teamwork and synergy
- Achieve higher productivity
- Set benchmarks in customer delight
- Assure feel good factor for all stake holders
- Project matchless professionalism
- Enhance employee confidence and competence
- Develop customer pride in associating with you
Core Modules:
- Body Language
- Vocal and Verbal Communication
- Selling Skills
- Leadership Skills
- Effective Team Management
- Transactional Analysis
- Inter-personal Skills
- Goal Setting
- Negotiation Skills
- Customer Care
- Emotional Intelligence
- Presentation Skills
- Managing Conflicts
- Interview Skills
- Time Management
- Stress Management
MODULE 1: BODY TALK – APPROPRIATE BODY LANGUAGE
Body language is a highly focused area of communication. Most of the time people are unaware of their gestures and the signals they send across. Projecting right body language helps one create the right impression and the right climate for a serious conversation. This module gives valuable insight into the same and covers para linguistics, kinesics, postures, proxemics, haptics, appearance, etc.
Mirroring and reading body language for better understanding, acceptance and success in every interaction.
MODULE 2: TALK RIGHT – ART OF VERBAL AND VOCAL COMMUNICATION
While appropriate appearance and body language form the visual part of any communication in a meeting, vocal communication skills are absolutely irreplaceable. This module helps the participant to be more aware of the subject and enhance his or her personal communication skills through elements of communication, barriers, communication styles & traits, constituents of verbal communication, etc.
This module helps improve listening skills and make each participant discover their own communication style through exercises.
MODULE 3: SALES READY – SELLING SKILLS
Selling skills to help you sell more. Selling is important for everybody. But before a participant can sell any product or service, it is important that the person he is communicating with buys into the participant first. This module enhances and fine tunes the participant’s selling skills to ensure better success in life. Some of the things that can be learnt here include the sales process/cycle, buying process, conventional selling vs. consultative selling, emotions vs. rationale, etc.
The best sales are made when an intelligent salesperson is able to create a need for the right product or service. This module helps participants discover needs and probe through the art of questioning skills.
Most sales people are good in presenting their products but when it comes to closing the sale, many fail. This module takes the participants through professional closing techniques to ensure higher conversion.
MODULE 4: LEADERSHIP SKILLS
Leadership – An action and not a designation. Participants understand different types of leaders, their roles and goals. Difference between a leader and a manager. Different leadership styles. Common leadership pitfalls. How to lead to win.
MODULE 5: EFFECTIVE TEAM MANAGEMENT AND MOTIVATIONAL SKILLS
How to build a highly effective team. Types of teams. Leading, facilitating and motivating teams. Own your team with effective Team Management and motivational skills.
MODULE 6: TRANSACTIONAL ANALYSIS FOR RIGHT IMAGE
TA – The concept, different ego states and the types of transactions. Engage in more complementary transactions while dealing with others with knowledge of different ego states and by understanding the other person’s emotional state.
Identifying ego states through non-verbal communication. Life positions. Ensure win-win in each transaction by identifying every ego state through the vocabulary, tone, facial expressions, postures and gestures.
MODULE 7: INTER – PERSONAL SKILLS
Accept and be accepted with great Interpersonal Skills. Interpersonal skills are not just important in the workplace, our personal and social lives can also benefit from better interpersonal skills. People with good interpersonal skills are usually perceived as optimistic, calm, confident and charismatic.
Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. Participants would learn how to develop strong interpersonal skills in both their professional and personal lives.
MODULE 8: GOAL SETTING
Setting the right goals is work half done in achieving them. Participants will learn the importance of goal setting, types of goals, purpose and qualities of goals. Get set goal to achieve your outcomes.
MODULE 9: NEGOTIATION SKILLS
Always hear a yes as answer with excellent negotiation skills. Module covers understanding how negotiations work, different kinds of negotiation styles. Conducting negotiations. Negotiation strategy, communication skills while negotiating. In sales situations, everyone negotiates everything. This module helps develop the participants’ negotiation skills while giving a winning feeling to the customer.
MODULE 10: CUSTOMER SERVICE READY – CUSTOMER DELIGHT
Customer service skills to help you gain and retain customers.
Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most. This module helps the participants to better their equation with customers and enhance the delight component. This module also covers defining good customer service, different types of customers, different roles in customer service, listening & responding skills.
Giving the customer what he wants is one thing, going beyond the expected is quite another. The best sellers are the ones who learn to spring a surprise and create a smile. This module covers exceeding expectations and going the extra mile.
MODULE 11: IMAGE MANAGEMENT FOR ENHANCED ABILITY TO HANDLE CUSTOMER COMPLAINTS
The best way to handle an agitated customer starts off with listening to him or her first. The customer is the reason why we are in business, and this module helps participants learn how to handle customer complaints effectively.
MODULE 12: IMAGE MANAGEMENT FOR ENHANCED CUSTOMER DELIGHT
All customers are human and open to conversation. This module teaches how to deal with difficult customers, build rapport and lasting relationships.
MODULE 13: EMOTIONAL INTELLIGENCE AND EMPATHY
Keep your Emotional Quotient in check. “Empathy depends not only on one’s ability to identify someone else’s emotions but also on one’s capacity to put oneself in the other person’s place and to experience an appropriate emotional response” -Charles G. Morris
This module covers working with emotions. Benefits and how to develop emotional intelligence. Empathy do’s and don’ts.
MODULE 14: PRESENTATION SKILLS
In this module, the participant learns the much-needed techniques for making presentations and to customize the presentation according to the objectives. Understand and avoid common causes of failure, and learn to structure the presentation step-by-step. The why, where, when, who, what and how of a presentation is explained in detail.
MODULE 15: CONFLICT MANAGEMENT
Agreement on disagreement. Learn why conflicts? Dealing with conflicts. Conflict resolution. Manage conflicts.
MODULE 16: INTERVIEW SKILLS
Prepare for that dream job. Career guidance and counseling, External and internal personality. SWOT analysis, resume impressions, Interview Impressions, planning and preparation before the interview. Group discussions, body language and etiquettes for interview would be covered in this module.
MODULE 17: SMART TIME MANAGEMENT
SMART Time Management. Stephen Covey’s 4 Waves/4 Quadrants
MODULE 18: STRESS MANAGEMENT FOR BETTER IMAGE
Stress = Pressure > Resource. Participant understands the different types and symptoms of stress.
Understands the ABC strategy (Awareness, Balance and Control) and also becomes aware of a few stress management techniques.